**Effective Date:** September 2, 2025

## 1. Introduction and Acceptance
Welcome to **Hilmi Laboratory Services** (“we,” “us,” or “our”), a subsidiary of **Hilmi Health System (HHS)**. These Terms and Conditions govern your use of our laboratory services available through our website **hilmilab.co.uk** and any related platforms. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must immediately cease using our services .

Our services include specialized laboratory analyses that may be processed both within our UK facilities and through our trusted partner laboratories in the European Union. All EU partner laboratories comply with EU GDPR standards equivalent to UK data protection requirements, ensuring the same level of protection for your personal data and samples .

## 2. Services Overview
Hilmi Laboratory Services provides:
– 🧪 **Diagnostic Testing**: Comprehensive clinical pathology, biochemistry, hematology, and microbiology testing
– 🔬 **Specialized Analyses**: Advanced genomic, proteomic, and metabolomic profiling

– 📋 **Result Interpretation**: Expert analysis and reporting of laboratory findings

*Note:* Certain specialized analyses may be processed by our EU-based partner laboratories to ensure the highest standards of accuracy and quality. All partner laboratories maintain certifications equivalent to UK standards and comply with all relevant data protection regulations .

## 3. User Responsibilities
By using our services, you agree to:
– Provide accurate and complete information during registration and service requests
– Follow all pre-test instructions provided for sample collection
– Ensure proper packaging and labeling of samples sent to our laboratory
– Pay applicable fees in a timely manner according to our payment terms
– Maintain the confidentiality of your account credentials
– Use our services only for lawful purposes and in compliance with applicable regulations

You are strictly prohibited from using our services to attempt to identify individuals through genetic information without proper consent or to make clinical decisions without consulting healthcare professionals .

## 4. Payment Terms
We accept the following payment methods:
– 💳 **Credit/Debit Cards**: Visa and Mastercard
– 🏦 **Bank Transfer**: Direct bank transfers for institutional clients

All payments in advance unless prior arrangements have been made for institutional accounts. Prices are subject to change without notice, though changes will not affect orders already accepted. In the event of pricing errors, we reserve the right to cancel orders and provide refunds for amounts paid .

## 5. Intellectual Property Rights
All content, logos, databases, functionality, and software on our website are our proprietary property or that of our licensors. These are protected by copyright, trademark, and other intellectual property laws. You are granted a limited license to access and use our services for personal, non-commercial use only. No content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express written permission .

## 6. Limitation of Liability
### 6.1 Service Limitations
While we maintain the highest standards of laboratory practice, we cannot guarantee specific outcomes or interpretations from our testing services. Medical and scientific knowledge is constantly evolving, and results should always be interpreted in the context of other clinical information by qualified healthcare professionals .

### 6.2 Liability Cap
Our total liability to you for any claim arising out of or relating to these terms or our services, whether in contract, tort, or otherwise, shall be limited to the greater of: (a) the amount you have paid us for the services in the six months preceding the event giving rise to the claim.. We shall not be liable for any indirect, punitive, special, incidental, or consequential damages arising out of or related to your use of our services .

### 6.3 Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or opinions expressed on such websites, and we do not investigate, monitor, or check these sites for accuracy or completeness. Your use of third-party sites is at your own risk .

## 7. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales .

Before initiating formal proceedings, we encourage you to contact us at ** contact@hilmilab.co.uk** to attempt to resolve the dispute informally. If we cannot resolve the dispute within 60 days, either party may initiate formal proceedings .

## 8. Changes to Terms
We reserve the right to modify these Terms at any time. We will alert you to any changes by updating the “Effective Date” at the beginning of these Terms. Your continued use of our services after any modification constitutes your acceptance of the modified Terms .

## 9. Contact Information
For questions about these Terms or our services, please contact us at:
**Hilmi Laboratory Services**
Portpool Ln, London EC1N 7UU,
United Kingdom
**Email:** contact@hilmilab.co.uk
**Phone:** +44 7424 997223
**Effective Date:** September 2, 2025

## 1. Introduction and Acceptance
Welcome to **Hilmi Laboratory Services** (“we,” “us,” or “our”), a subsidiary of **Hilmi Health System (HHS)**. These Terms and Conditions govern your use of our laboratory services available through our website **hilmilab.co.uk** and any related platforms. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must immediately cease using our services .

Our services include specialized laboratory analyses that may be processed both within our UK facilities and through our trusted partner laboratories in the European Union. All EU partner laboratories comply with EU GDPR standards equivalent to UK data protection requirements, ensuring the same level of protection for your personal data and samples .

## 2. Services Overview
Hilmi Laboratory Services provides:
– 🧪 **Diagnostic Testing**: Comprehensive clinical pathology, biochemistry, hematology, and microbiology testing
– 🔬 **Specialized Analyses**: Advanced genomic, proteomic, and metabolomic profiling

– 📋 **Result Interpretation**: Expert analysis and reporting of laboratory findings

*Note:* Certain specialized analyses may be processed by our EU-based partner laboratories to ensure the highest standards of accuracy and quality. All partner laboratories maintain certifications equivalent to UK standards and comply with all relevant data protection regulations .

## 3. User Responsibilities
By using our services, you agree to:
– Provide accurate and complete information during registration and service requests
– Follow all pre-test instructions provided for sample collection
– Ensure proper packaging and labeling of samples sent to our laboratory
– Pay applicable fees in a timely manner according to our payment terms
– Maintain the confidentiality of your account credentials
– Use our services only for lawful purposes and in compliance with applicable regulations

You are strictly prohibited from using our services to attempt to identify individuals through genetic information without proper consent or to make clinical decisions without consulting healthcare professionals .

## 4. Payment Terms
We accept the following payment methods:
– 💳 **Credit/Debit Cards**: Visa and Mastercard
– 🏦 **Bank Transfer**: Direct bank transfers for institutional clients

All payments in advance unless prior arrangements have been made for institutional accounts. Prices are subject to change without notice, though changes will not affect orders already accepted. In the event of pricing errors, we reserve the right to cancel orders and provide refunds for amounts paid .

## 5. Intellectual Property Rights
All content, logos, databases, functionality, and software on our website are our proprietary property or that of our licensors. These are protected by copyright, trademark, and other intellectual property laws. You are granted a limited license to access and use our services for personal, non-commercial use only. No content may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express written permission .

## 6. Limitation of Liability
### 6.1 Service Limitations
While we maintain the highest standards of laboratory practice, we cannot guarantee specific outcomes or interpretations from our testing services. Medical and scientific knowledge is constantly evolving, and results should always be interpreted in the context of other clinical information by qualified healthcare professionals .

### 6.2 Liability Cap
Our total liability to you for any claim arising out of or relating to these terms or our services, whether in contract, tort, or otherwise, shall be limited to the greater of: (a) the amount you have paid us for the services in the six months preceding the event giving rise to the claim.. We shall not be liable for any indirect, punitive, special, incidental, or consequential damages arising out of or related to your use of our services .

### 6.3 Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the content, accuracy, or opinions expressed on such websites, and we do not investigate, monitor, or check these sites for accuracy or completeness. Your use of third-party sites is at your own risk .

## 7. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales .

Before initiating formal proceedings, we encourage you to contact us at ** contact@hilmilab.co.uk** to attempt to resolve the dispute informally. If we cannot resolve the dispute within 60 days, either party may initiate formal proceedings .

## 8. Changes to Terms
We reserve the right to modify these Terms at any time. We will alert you to any changes by updating the “Effective Date” at the beginning of these Terms. Your continued use of our services after any modification constitutes your acceptance of the modified Terms .

## 9. Contact Information
For questions about these Terms or our services, please contact us at:
**Hilmi Laboratory Services**
Portpool Ln, London EC1N 7UU,
United Kingdom
**Email:** contact@hilmilab.co.uk
**Phone:** +44 7424 997223